employer cover photo
employer logo
employer logo

Fetch Pet Insurance

Engaged Employer

Fetch Pet Insurance reviews

4.1

74% would recommend to a friend

(222 total reviews)
avatar

Paul Guyardo

92% approve of CEO

85% positive business outlook

Fetch Pet Insurance has an employee rating of 4.1 out of 5 stars, based on 222 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fetch Pet Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

222 reviews
1.0
Feb 26, 2019

Sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home capabilities Direct managers do seem to actually care about employees

Cons

It’s not secret that the culture has changed after the Ashtons were unseated from their positions (on take your kid to work day, no less...Awkward!) The board brought in all new upper management from outside the company and kept them as “consultants” for over a year. The new CEO and new management is all male and none seem to be pet lovers. The shadiness of mapping long-standing policy holders into high deductible policies is unmeasurable. The majority of these people depend on us and we are letting them down. It’s unethical and icky. We are denying claims for reasons we never have before without giving the policy holders a heads up. Overall things are going downhill

1.0
Jan 21, 2019

Customer Service - Very poor experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ample paid time off The Office Manager You acquire thicker skin Work from Home equipment and scheduled WFH days

Cons

Unpaid lunch Empathy guidelines feel forced and insincere Growing in the company means Petplan adds bonuses to your paycheck, your base salary will not increase Management made it a point to get the company employees to rally and cheer in the cafeteria after explaining their new concept of lowering coverage when a sick cat or dog was costing Petplan too much money. I would not recommend customer service for any form of insurance. Tasks you will be assigned (inbound calls, email, etc.) are typically with a policyholder that has either a bill they need assistance with or a problem with Petplan (such as Petplan lowering their coverage or increasing their annual rate by an absurd number) You will hate yourself after working here due to stress, on and off the clock. In my opinion, there was no breaking away from this. You will constantly have to explain claims denials, premium increases, the corners that Petplan cut, and so much more every single day. The thought of going into work every day drove me insane.

1.0
Oct 28, 2018

Happiness Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The ability to work from home.

Cons

Run, find something else to do. It's not worth the stress. Go follow your dream.

Viewing 169 - 171 of 222 Reviews

Glassdoor has 234 Fetch Pet Insurance reviews submitted anonymously by Fetch Pet Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Fetch Pet Insurance is right for you.