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Fetch Pet Insurance

Engaged Employer

Fetch Pet Insurance reviews

4.2

81% would recommend to a friend

(222 total reviews)
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Paul Guyardo

91% approve of CEO

84% positive business outlook

Fetch Pet Insurance has an employee rating of 4.2 out of 5 stars, based on 222 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fetch Pet Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

222 reviews
3.0
Oct 26, 2015

fun place to work, but no respect for the lower level emp

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

bring your pets to work, free food, nice, fun atmosphere, casual dress code, laid back, great coworkers

Cons

There is little respect for the lower lever employees. Yes, they provide never-ending free snacks, free meals and there are some perks, but that is all. They do nothing to keep the good employees they do have. Even though constant suggestions and feedback are given to the higher-ups, no action is taken. There are little to no pay increases and no room to advance. It's difficult to keep the good employees in this great company, if especially the salary is WELL below the average insurance industry salaries. There are people taking advantage of the little supervision in some departments, and some people slack off, making the workload for the other coworkers much harder.

5.0
Sep 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Petplan truly cares about their customers and employees. I have worked in several call centers and absolutely no call center compares to Petplan. Working in a call center can become draining but Petplan is always trying to keep things fun and interesting by having competitions, parties, etc. Employees are also rewarded when individual and/or department goals are met. As companies quickly grow they sometimes lose focus on the importance of the moral within the company and Petplan certainly has not lost focus on taking care of their customers. They care about a work/life balance and will always work with you when time off is requested. My supervisors/managers are the absolute best- no matter how busy they are they are always there when you have a question. Since I am part-time I probably have more questions than normal and I never feel like I can’t ask a question. Some other positives are bringing your pets to work, working from home, work food/candy, fun environment and MANY more. Another positive is the pay—I am happy with the amount I am paid. I feel as though my salary is within or above industry standards for a customer care representative (Happiness Manager). Also, anyone who works after noon receives a 10% shift differential. And there are always ways to receive gift cards which is a nice bonus. I was not truly looking for a part-time job until I applied to Petplan and the only reason I still have a part-time job is because of how awesome it is to work for Petplan.

Cons

The only con I have would be in regards to the system/program we use—but I know they are in the processes of fixing it.

4.0
Sep 8, 2015

Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

cool place, cool people, cool business

Cons

A little unorganized because of rapid growth

Viewing 199 - 201 of 222 Reviews

Glassdoor has 234 Fetch Pet Insurance reviews submitted anonymously by Fetch Pet Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Fetch Pet Insurance is right for you.