Fetch Pet Insurance reviews

No breaks for lunch as we had adoptions all day long . Hostile work environment Was bullied by staff and wasn’t addressed by management. Requested we work days off to meet their sales numbers every month Requested by management to work 10- 12 days in row - twice until I requested another manager and stated this would compromise my health. Lowest person at the company level even though you are the money maker. Unprofessional Sales managers

*Right now is very busy - we are understaffed in the call center (sales and service) and have 10-50 calls in queue at all times. The other day there was 100 calls. Luckily there isn't a push to keep calls under a certain time. We are asking our teams to do impossible tasks like clear those queues though, work extra hours, work in other departments, and answer 100 customer emails per hour. Adjusters have to do about 100 claims per day right now with researching the medical records. The ask of the employees is just crazy. 6 people walked out over the past month in service alone, which has never happened before. I'm sure more are leaving. *The changes that are coming in the next 8 months are significant and not in a good way. rumor is a new system is coming this fall or before next year. *There are no career opportunities to grow unless you get your sale license and leave. *Last year 5 employees told me "I was promised a huge raise or a bonus and then when December came around they told me they didn't know what I was talking about." - NEVER do anything without getting it in writing. This company literally hopes you are ignorant enough to screw you over like this. *If you do get an opportunity it will be taken away soon. This has happened to multiple employees, especially over the past year (myself included). But we rapidly hire from outside the company for positions without ever offering them internally. *You're going to have to memorize and understand 4 different versions of the Terms and Conditions and explain claim outcomes in service. You're basically a claim adjuster without the pay. Claims adjusters just have to know the info but we never have to speak to a customer. Why was my $8k claim denied and now my dog has to be put down? - it's your job to answer that in service. *You may get different answers from different supervisors or managers. *A lot of things are disorganized. Our promotional programs are all over the place, gift cards sometimes aren't sent out, we don't have official processes for things, our Marketing department constantly posts wrong things in articles and online about our plans and coverage, and the relationships we build with other companies are confusing and we never know how to handle issues. *We live off of spreadsheets. *The quoting tools for service sometimes work. They misquote people all the time. *Our technology is behind in the times. We don't have an app that works. We are not PCI compliant. Our website isn't secure. We honestly don't care about peoples privacy it seems. We don't have ACH and we can't even reflect taxes and fees correctly on people's accounts and payments. We incorrectly charge people constantly and sometimes it's thousands of dollars. Again, all things that our call center Happiness Managers have to explain and fix. *We keep building our own systems instead of buying things out of the box. If we do buy something out of the box we demand the company customize things for us. That's why the systems don't work properly. *policy premiums are over $10,000 for pets. That's very real for older pets. It's crazy. How do you explain that? *HR is kept in the dark and people are moved between departments or given more jobs without title or pay changes. Managers intentionally hide this from HR with promises to the employee that they'll get a new position/pa, which never comes and now you're stuck doing two or three jobs. Some Managers know most employees are young and ignorant and are afraid or don't know how to negotiate and stand up for themselves and take advantage of that. HR didn't even know that one person was moved to another department "officially" for like 8 months.