Fetch Pet Insurance reviews

Unpaid lunch Empathy guidelines feel forced and insincere Growing in the company means Petplan adds bonuses to your paycheck, your base salary will not increase Management made it a point to get the company employees to rally and cheer in the cafeteria after explaining their new concept of lowering coverage when a sick cat or dog was costing Petplan too much money. I would not recommend customer service for any form of insurance. Tasks you will be assigned (inbound calls, email, etc.) are typically with a policyholder that has either a bill they need assistance with or a problem with Petplan (such as Petplan lowering their coverage or increasing their annual rate by an absurd number) You will hate yourself after working here due to stress, on and off the clock. In my opinion, there was no breaking away from this. You will constantly have to explain claims denials, premium increases, the corners that Petplan cut, and so much more every single day. The thought of going into work every day drove me insane.

It’s a stressful customer service job and the pay is crazy low for what you’re expected to put up with from customers and the high cost of living. The company has moved from caring about pets to trying to make as much money as possible. Upper management will ask for your suggestions and try to make you feel like they care, but they don’t. There are no promotions from within.