Fetch reviews

3.3

54% would recommend to a friend

(169 total reviews)
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Wes Schroll

59% approve of CEO

48% positive business outlook

Reviews by job title

169 reviews

Reviews about "Culture"

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5.0
Jun 9, 2026

Great place to grow, great people to grow with

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People-first culture that actually means something. The people here are truly world class humans. Leadership is transparent and communicates honestly about where the company is headed. There's real flexibility and trust - you're treated like an adult. The mission resonates across the whole org, which makes the day-to-day feel worthwhile. Lots of room to stretch and grow if you're motivated to do so.

Cons

Fast-paced environment means things change quickly — you have to be comfortable with some ambiguity. Not a con for everyone, but worth knowing going in.

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Fetch Response
1mo
Thank you for this incredibly thoughtful review and for your continued dedication over the past several years. It means a lot to hear that our people-first culture and the transparency from leadership have resonated so strongly with you. Building an environment rooted in flexibility, trust, and mutual respect is something we strive for every day. We recognize that our fast-paced environment requires adaptability, and we appreciate your willingness to embrace this as we growth. We also really value your actionable feedback regarding internal mobility. As Fetch continues to scale, investing in the career paths and internal growth of our current team members is a vital focus for us. Thank you again for sharing your honest experience and for growing alongside us!
5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams are highly collaborative, and there are meaningful opportunities to influence change and drive process improvements within your role. Leadership and peers are supportive, approachable, and invested in helping employees succeed. The 100% remote environment also offers unmatched flexibility and makes it easier to do great work while maintaining balance.

Cons

Cons: I honestly don’t have much negative to say. Any challenges I’ve experienced feel typical of a fast-moving company: things can change quickly, and you sometimes have to be comfortable with ambiguity. Overall, though, I see that as part of the opportunity to grow and contribute.

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Fetch Response
1mo
Thank you for taking the time to share this thoughtful review. We are thrilled to hear that you have experienced such a collaborative environment and feel actively supported by your peers and leadership. Fostering a workplace where employees feel empowered to drive process improvements is a huge priority for us, so it’s wonderful to see that reflected in your experience. We are also glad that our remote work structure is providing you with the flexibility you need to maintain a healthy work-life balance. We completely agree that navigating a fast-moving company requires a level of comfort with ambiguity, and we truly appreciate your perspective in viewing that as an opportunity for continuous growth. Thank you again for your hard work and for being such a valued part of the team!
1.0
Jun 4, 2026

Good benefits overshadowed by poor leadership and confusion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

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Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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