Fetch reviews

3.3

54% would recommend to a friend

(172 total reviews)
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Wes Schroll

59% approve of CEO

48% positive business outlook

Reviews by job title

172 reviews

Reviews about "Culture"

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I've been working here for quite some time now, and I don't agree with most of these negative reviews. I know there has been a lot of change with reorgs and management, but I still have complete confidence in this company, and we have to remember this is still privately owned. The upper-level management is honest about the financial health and the reasons for their decisions. If you ask the CEO any question, he is happy to answer it. The company is doing very well and keeps pace with the current climate, constantly finding new revenue sources. If you work at Fetch and do your job well, you have job security.

Cons

I think every job in this market is a bit understaffed at the moment, so you can be extremely busy at times and have to pitch in to help other team members.

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Fetch Response
1mo
Thank you for sharing your perspective. Five years is a meaningful milestone, and it means a lot to hear that your confidence in the company's direction has held strong through a period of real change. We are incredibly grateful for team members like you who continue to lean in, adapt, and help us grow. Your point about transparency deeply resonates with us. Sharing both the opportunities and the challenges we face helps us move forward together, and we will absolutely continue to make communication and context sharing a priority. Thank you for your feedback and for being such a steadfast part of the Fetch team.
1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully Remote Great Individual Contributor Colleagues

Cons

This was the most disappointing job experience in my 20-year career. The product itself is distracted. They were also inconsistent in how they were reporting their user base with partners. Very dishonest. Their whole point system is weird, but purposefully weird. For example, Fetch will say 1,000 points is roughly equal to a dollar. But if you'd like to get $50 in actual cash back through a Visa gift card, you need 63,000 points. "Roughly" indeed. People in leadership positions are not who you want to work for. They lack empathy and value short-term wins over truly building long-term partnerships. My former direct boss was horrendous. She directed me to be dishonest with clients on setting realistic KPI expectations, which I refused to do. That refusal was the beginning of the end for me. Took me months to clear her mind games out of my psyche after I left. While remote work is nice, I received plenty of Slacks late at night or on weekends for matters that did not need to be tackled at those times. I'm not alone in this feeling either. I've spoken with numerous now-former Fetch employees to help them recalibrate after their own subpar experience working there.

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Fetch Response
1mo
Thank you for taking the time to share this. We can hear how much this experience affected you, and we take that seriously. The themes you've raised around leadership empathy, boundaries between work and personal time, and a culture that genuinely welcomes honest feedback are ones we think about constantly and hold ourselves accountable to. We don't want anyone leaving Fetch feeling the way you've described, and when that happens, it matters to us regardless of the circumstances. If you're open to it, we'd welcome a direct conversation. You can reach our People Experience team at px@fetchrewards.com. We mean that genuinely, not as a way to close the loop publicly, but because the specifics you've shared deserve more than a response box. - The People Experience Team
5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company, could be better in communication.

Cons

Could be better at communicating

Viewing 10 - 12 of 172 Reviews

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