Pros
Most of the coworkers were genuinely nice people. Customers were nice for the most part. Lots of hours due to lack of adequate staffing.
Cons
Often shifts will be with you or one other person and you are expected to keep the entire place sparkling clean while also making every customer happy. There were times when the line was out the door for hours at a time and the manager refused to come in and help me. Management does not communicate well with the employees at all and gets mad when you don’t know any updates they have implemented. Fiddleheads makes the baristas at all locations work alone for hours at night and do not provide you with any sense of security. They also do not handle HR complaints in a professional way at all. While they advertise as a family company, they do not care about your safety or wellbeing at all. The pay is so little for what they expect you to do. Know your worth. If you want to work at a coffee shop, I guarantee any other place would be better. The people in management do not know how to effectively run the business!
