Fifth Third Customer Service (CSR) reviews

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

280 reviews
2.0
Apr 14, 2025

CSR

Recommend
CEO approval
Business Outlook

Pros

Typical CSR position: Handling daily banking tasks, ensuring accurate transactions, and adhering to bank policies and procedures.

Cons

No opportunity to WFH new hires must work mandatory Saturday

3.0
Mar 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is good for a teller position compared to other companies and the schedule isn’t too bad depending on the branch manager.

Cons

PTO is at a minimum… meaning it’s either you go to work sick or you save your PTO for an actual (much needed) vacation. Transfers are close to non-existent and trying to move up the ladder is harder than you would think as an internal hire.

Viewing 10 - 12 of 280 Reviews

Glassdoor has 4,356 Fifth Third reviews submitted anonymously by Fifth Third employees. Read employee reviews and ratings on Glassdoor to decide if Fifth Third is right for you.