Is Fifth Third a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fifth Third have rated their employer with 4.0 out of 5 stars in 280 Glassdoor reviews. This is a higher than average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fifth Third .

Does Fifth Third pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fifth Third with 3.9 out of 5 stars based on 280 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fifth Third.

How happy are Customer Service (CSR) professionals working at Fifth Third?

72% of Customer Service (CSR) employees at Fifth Third would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Fifth Third with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (214) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"Great benefits and the company really does try to give back to the community with many different campaigns." ((in 449 reviews)); "The pay is good and overtime" ((in 287 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 214 reviews)); "Having a regular schedule and work life balance was good" ((in 167 reviews)); "the culture and work atmospere was great" ((in 136 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 196 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 89 reviews)); "poor leadership, lack of direction for professional development" ((in 36 reviews)); "No bonus" ((in 29 reviews)); "Branch managers are 1) managers, 2) bankers, 3) tellers and 4)business development officers." ((in 24 reviews))

Skip to content Skip to footer

Notifications

Fifth Third

Fifth Third Customer Service (CSR) reviews

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.6

Culture & values

3.6

Career opportunities

3.4

Work/Life balance

3.1

Senior management

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

3.0

Sep 18, 2025

Just glad to no longer be there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I had a really great direct boss

Cons

System issues, TCR integration issues, Management literally could not care less about you,

4.0

Aug 22, 2025

OK job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy Good company Stock buying 401k match

Cons

Short staffed Low pay Uncompetitive products

5.0

Jun 26, 2025

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great employee wealth management resources

Cons

Constant stress to make quotas

Viewing 7 - 9 of 280 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Fifth Third

Customer Service Representative - Ten Mile-Ryan

Consumer Contact Center Professional - Cincinnati

Customer Service Representative - Airport Road

Customer Service Representative (Stadium Blvd.-Pauline)

Ann Arbor, MI

View job

Customer Service Representative (Wayne-Canyon)

Livonia, MI

View job

Fifth Third reviews FAQs

Fifth Third reviews Fifth Third Customer Service (CSR) reviews

Fifth Third

Fifth Third Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Just glad to no longer be there

OK job

Good

Top companies for "Compensation and Benefits" near you

Jobs at Fifth Third

Fifth Third reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Fifth Third reviews FAQs

Jobs at Fifth Third