Pros
Thorough training schedule, opportunities to work in other locations, Customer Appreciation Days, great compensation & benefits , charity/volunteer and community involvement, great support system, denim days, vacation/sick days, morning huddles to go over events, daily plans and goals.
Cons
Training was hard to sit through. My facilitators kept questioning each other and had to research information on everything. They were unprepared and unprofessional. One facilitator came in an hour late on Day 1 which meant the class could not get into the building. The facilitators may choose to cut your lunch in half or require you to stay late without notice. This upset me as I lived an hour away (without traffic). You might be managed by someone with no prior management or banking experience. I witnessed a lot of unethical treatment to employees & customers by several Fifth Third employees. When contacting the Ethics Line, the higher-ups do not want to believe there are problems with their managers, so they immediately defend them (Be sure to keep notes of any and all issues you may be involved in or may witness. This is key when filing a complaint and helped me win my fight against these acts). Be aware that even after an individual IS found guilty of unethical acts, they might not be terminated from the bank. Instead, they may just be moved to a new location. Very high turnover rate. Cold calling. High goals. Consultant goals do NOT change according to your location. It's the same regardless if your branch averages 20 customers per day or 150 per day. Makes it harder for those in low traffic locations to meet goal. Also, your goal is the same whether you work 160hrs/month or 100hrs/month so choose your days off wisely and strategically. You do not get paid to refer employees. No on-site security. Some of the offices do not have views to the branch lobby or cannot be seen by cameras. This can make for a dangerous outcome. If an account/product closes for ANY reason within 90 days of opening, your points will be taken back. MLO's and Investment partners were not the easiest to work with or track down. Communication is key when meeting clients and this proved difficult for them as they did not plan out their days well. Moving up can be hard, depending on your manager. I was elected and chosen to partake in the Mentorship Program just 6 months into my career (normally requires min of 1 year worked.) My manager approved each meeting on my calendar, but never allowed me the time to attend the mentorship meetings (just 1 hour every 2 weeks). These meetings were crucial in planning and developing into a Branch Manager role. Because she never let me attend, I had to withdrawal from the Mentorship Program. No one should be denied the opportunity to excel!
