Firestone Complete Auto Care reviews

Hours are long, weekends mandatory. Company promotes training but it doesn't happen at store level. Company does not support or back employees even if the customer was wrong or abusive towards the employee. Constant threats from DM over the fax and email about sales numbers. Threatened to sell CFNA credit card, vehichle inspections and other repairs no matter the situation. Understaffed sales associates and technicians that only get paid by the job so there is constant turnover but they expect top sales every day. Yesterday does not matter, what can you do for me today?

Well, it was a scam. As a technician you get paid flat-rate, and it's off the Mitchell book so it's normally around the All-Data warranty time. There is only one computer terminal in the shop, so if you need to see repair instructions or torque specifications making book time is already out. Additionally there are no parts staff. Here's where the scam comes in, there are supposed to be parts staff. I finally went to the 'New Hire Training' class, and was informed that I should not have been stocking shelves, looking up & pulling parts, pulling tires for wholesale customers, etc. I was also refused reimbursement for using my car for company business.