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      First Advantage

      Engaged Employer

      First Advantage reviews

      3.3

      44% would recommend to a friend

      (1,110 total reviews)

      Scott Staples

      69% approve of CEO

      45% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      2.9

      Senior management

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,110 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Sep 20, 2019

      Senior Customer Service Executive

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Salary is credited on time and there is no work pressure when compared to similar industry. They consider employees situation and do grant leaves for us during emergency. They have POSH this is to prevent any employees being physically, mentally or verbally abused by anyone in the company.

      Cons

      IJP's here are rolled out and most of the time the best one is not able to get through the 1st round (though they are doing most of what the team lead does, Eg: creating reports, managing the queue, handling the team etc). They need to consider each employees ability, contribution, dedication and effort and push them to a next level rather than asking them to clear the IJP roundsof interview.

      4.0
      Sep 17, 2019

      On the edge of greatness

      Customer success director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customer success department is exploding with top talent and leadership is working to ensure that talent gets harnessed and put into action. FADV has spent several years rebuilding the organization and the next 12 months are going to be so exciting. There has been a lot of cleaning house going on but that is absolutely necessary when trying to build a performance culture.

      Cons

      Issues with project management and solutions. While some people are always willing to help there are those still who refuse to go above and beyond their job description.

      Viewing 661 - 663 of 1,110 Reviews
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      ReviewsFirst Advantage reviews

      Glassdoor has 1,175 First Advantage reviews submitted anonymously by First Advantage employees. Read employee reviews and ratings on Glassdoor to decide if First Advantage is right for you.