Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has been stable over the past 12 months.

How satisfied are employees working at First Advantage?

43% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible environment, Work from home" ((in 71 reviews)); "The people were great and it was interesting" ((in 52 reviews)); "Benefits were good." ((in 40 reviews)); "Good culture and company values" ((in 32 reviews)); "good work environment for the employees" ((in 15 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 40 reviews)); "Low salary and nothing else" ((in 34 reviews)); "Poor leadership and management." ((in 23 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews)); "The supervisor has no training skills or professionalism." ((in 20 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

What are the top reviewed First Advantage locations?

Atlanta , Bolingbrook , Indianapolis , Saint Petersburg , Fishers , Chicago , New York , Alpharetta , Sandy Springs , Dallas , Houston , Independence , Scottsdale , Columbus , Fort Lauderdale , Bloomfield , New Brunswick , Birmingham , Lockport , Gordonsville , Chesapeake , Yorktown , Kansas City , Queensbury , Rochester , Milwaukee , Fort Apache , Lake Havasu City , Detroit , Troy

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First Advantage

First Advantage reviews

3.3

43% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Dec 4, 2014

Be Ready to be laid off any minute

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free coffee, nothing much to offer

Cons

Managers don't care about their employees

1.0

Nov 20, 2014

One merger too many!

Supervisor

Recommend

CEO approval

Business Outlook

Pros

PTO is great - thank you CP and LN!

Cons

Benefits are expensive, Senior Management doesn't understand the industry, no employee support, morale is low, new management is desperate and failing

First Advantage Response

11y

Thanks, we value constructive feedback to help us continue to transform the industry and the company.

1.0

Oct 30, 2014

Don't do it - there are way better alternatives

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Could work from home which is recommended to isolate yourself from a poor and uncollaborative work environment

Cons

It was sad what the company became after acquisitions. Many talented people were either fired or quit because of so many reasons. Here's the short list: Senior Leadership, Lack of achievable goals, unstable leadership, very low focus on employee moral and motivation, poor 401k plan, no investment in any professional development or training programs, little to no community volunteer support, deteriorating work product/quality from shift to India development and fulfillment for less cost, growing number of unhappy customers, demoralized work environment and multiple reductions in workforce

Viewing 988 - 990 of 1,108 Reviews

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Jobs at First Advantage

Customer Success Partner- Retails, Hospitality & Entertainment

Customer Success Partner

Assistant Manager Concierge

Associate Customer Experience Specialist