Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"The company has good benefits for their full time staff but for the part time people it is never a good thing because they are very limited." ((in 39 reviews)); "Great people and team within your shop" ((in 34 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 30 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Great bonuses if you are in management" ((in 12 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 50 reviews)); "not all the stores have good managers." ((in 32 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Aug 3, 2017

Cash America Shop Manager

Shop manager

Recommend

CEO approval

Business Outlook

Pros

Exciting environment, great deals on merchandise

Cons

New company owners First Cash, majorly changing business practices. New focus do not make sense to long time employee.

1.0

May 18, 2017

If you don't want to have your own opinions ideas or make you own decisions it's a "

Shop manager

Recommend

CEO approval

Business Outlook

Pros

good benefits discounts on items

Cons

No work life balance, you are treated like you do not matter and can easily be replaced. You can not go above your supervisor because you will get a failing inspection and you can not fight the score. No matter how good you P&L shows you doing if you do not suck up to your supervisor you are gone. If you dont want to have your own opinions, ideas or be able to make you own decisions it's a "great" place to work. I am on this website looking for another job

2.0

May 6, 2017

pawnbroker

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

almost always get your 40 hours , customers are fun

Cons

Awful benefits , and to much favoritism!!

Viewing 52 - 54 of 837 Reviews

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Jobs at First Cash