Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good Benefits" ((in 37 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 33 reviews)); "Great people and team within your shop" ((in 30 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Monthly bonuses can range from $25" ((in 11 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 52 reviews)); "not all the stores have good managers." ((in 31 reviews)); "Long hours and nothing much else" ((in 26 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 17 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Jan 5, 2015

10 years shop manager/ IT shop support desk

Shop manager/it infrastructuresupport

Recommend

CEO approval

Business Outlook

Pros

Field work was exciting and new everyday always offering new challenges. Family oriented environment company wide. Good comparable benefits package. Opportunity to advance and excel in other areas of the company. The IT department has great leadership and is treated more like a support desk to the shops opposed to your typical call center. Employees are always willing to help each other out in all aspects of the company.

Cons

Shop managers often work 60 plus hours a week leading to a bad work life balance. Shop employees are underpaid for what is expected of them leading to a high turnover. Bad corporate decisions have recently led to corporate lay-offs in order to appease the shareholders. With new leadership and the announcement of CEO retiring this year the company appears to be getting rid of the old and bringing in the new. Good or bad Cash America is changing leaving some left to wonder and current employees not sure where they stand.

1.0

Jan 3, 2015

They could be great but choose mediocrity

Associate

Recommend

CEO approval

Business Outlook

Pros

Never a dull moment! The pawn industry is so diverse and interesting.

Cons

The company spends large amounts of time, money and effort to promote their core values but it's all talk. True families do not see each other as expendable or as threats. Fear and gossip are the norm and at this point, no one is safe. Even tenure, loyalty and great performance will not save you from the ax with this company. It's every man for himself and getting worse every day. The company is about the shareholder only. Customers, employees and true revenue no longer hold any relevance or value.

2.0

Dec 28, 2014

This company needs an all around makeover.

Loan specialist

Recommend

CEO approval

Business Outlook

Pros

I gained a lot of experience doing a variety of things. Loans, check cashing,doing pawns, customer service. Also possibility for commission & I loved my customers I met some of the nicest people working there.

Cons

No breaks, can't leave the store, the pay isn't good compared to other companies. Sometimes they will raise the budgets high just so they won't pay you commission. The benefits suck. They don't have any employee appreciation anything...My Supervisor was UNBEARABLE! The raise that I got my second year was laughable considering all of the traveling, training other employees that I've done for the company. They don't have clear cut procedures so all Supervisors contradict themselves. The turnover rate is RIDICULOUS!

Viewing 721 - 723 of 837 Reviews

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First Cash

First Cash reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

10 years shop manager/ IT shop support desk

They could be great but choose mediocrity

This company needs an all around makeover.

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