Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good pay... pay based on salary and performance." ((in 50 reviews)); "Good Benefits" ((in 39 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 29 reviews)); "Great peers and coworkers." ((in 15 reviews))

What are the cons of working at First Cash according to real employee reviews?

"not all the stores have good managers." ((in 29 reviews)); "Long hours and nothing much else" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 14 reviews)); "Higher ups do not care about employees" ((in 13 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

4.0

Jun 15, 2014

I really enjoyed my time there.

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good atmosphere, challenging

Cons

Hours are not good for a work life balance

5.0

May 2, 2014

A company with integrity that is going places

Director

Recommend

CEO approval

Business Outlook

Pros

The leadership is trustworthy and fair. You can count on their integrity in all actions. The leadership has vision and even after a stumble they pick themselves up and plan for the next home run. They value their management and non management employees and reward everyone.

Cons

Like any company that is growing there are growing pains and the occasional bad egg in the bunch. But these are eventually removed. They currently are doing some soul searching after the failed Mexico expansion.

4.0

May 1, 2014

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Environment is great, the people you work with are really nice. At the store level management is very understanding and helpful when it came to training.

Cons

not all the stores have good managers. Sometimes if you are lead you have to do everything yourself.

Viewing 754 - 756 of 837 Reviews

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Jobs at First Cash