Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good pay... pay based on salary and performance." ((in 50 reviews)); "Good Benefits" ((in 39 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 29 reviews)); "Great peers and coworkers." ((in 15 reviews))

What are the cons of working at First Cash according to real employee reviews?

"not all the stores have good managers." ((in 29 reviews)); "Long hours and nothing much else" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 14 reviews)); "Higher ups do not care about employees" ((in 13 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Jun 28, 2014

Pawnbroker

Pawn broker

Recommend

CEO approval

Business Outlook

Pros

Co-workers felt like family. Closed on Sundays.

Cons

Corporate was always visiting the store and making new rules.

3.0

Jun 24, 2014

good company

Manager

Recommend

CEO approval

Business Outlook

Pros

fast paced, rapid advancement, not micromanaged

Cons

secondary leadership abysmal in comparison to top leadership

4.0

Jun 23, 2014

Become a pawn company again

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Office culture is casual and friendly from the CEO down. You stay busy and things change everyday so there is a lot of variety. Pay was good, at least for me. There are a lot of people with over 10 years with the company which speaks highly of the culture.

Cons

Cash America needs to get back to being a pawn company and quit experimenting with fringe lending products like payday loan and auto title. One of the core values is to "bring honor to the team" but there is no honor in taking a desperate persons car away to pay a debt. The IT department is way understaffed. The yearly restructuring and culling of employees takes a huge toll on employee moral since almost any Friday could be your last.

Viewing 751 - 753 of 837 Reviews

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Jobs at First Cash