First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
2.0
Apr 29, 2014

Overall Just Okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, every day is different, great customers

Cons

Upper management too focused on keeping their jobs instead of doing a good job.

5.0
Apr 25, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked for this company for three years and deciding to leave was a really tough decision. Management is great, literally all the way to the top - I never had a manager or supervisor I didn't like, even the occasional visitors from corporate were very easy to talk to and genuinely care about how you are feeling as an employee. Also, for an entry level job, the pay structure is fantastic - you have to work with your team to reach 8 parameters and you are pretty much guaranteed a bonus (by the end of my run, I was earning $1000+ bonuses every month). Working in a pawn shop gives you so much experience for any other job you may want in the future - retail, customer service, human resources, finances, sales. Working for First Cash is truly an opportunity that you should definitely seize if you get a chance.

Cons

The biggest interior issue I saw was that First Cash has a habit of dangling promotions - they'll train you and tell you that you're moving up but then at the last minute they decide not to promote for some reason or another. You will also probably have some of the most difficult customer interactions you could ever anticipate, but that's just to be expected from working at a pawn shop

Viewing 757 - 759 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.