First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
1.0
Sep 15, 2017

Pawnbroker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good opportunity to meet and serve members of your community. Stimulates critical thinking in ever changing environment of people and what they bring. Sharpens skills of observation, negotiation, and emotional intelligence. A proficiency in other languages will help your experience.

Cons

Changeover from Cash America to First Cash has hit current and long term employees and management hard. Loss of benefits, and being saddled with an old and tediously slow operating system, V2, is a game changer. Most of all, the loss of relevant data on long term customers, has put us in the dark, can no longer make informed decisions on loan amounts, which will hurt the company long term, and is an affront to solid customers who expect more cash and have received it in the past. Worse, we can no longer negotiate fair prices on things customers need like tools. Sales and foot traffic drops as a result. It is time to look for a new job.

2.0
Aug 31, 2016

Shop Manager

Recommend
CEO approval
Business Outlook

Pros

A great place to work at one time but with the recent merger has brought about many changes. The business model is the same however the culture has changed. No longer a great place to work.

Cons

Too many upper management changes, pay, bonus and vacation structure has been drastically reduced and revamped. Required to work a lot of hours 45-50 hours.

2.0
Aug 24, 2016

Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At one point in time the company actually reflected it's core values and managed by them: *We are family *We strive for excellence *We bring honor to our team *We have fun *We act with a servant's heart This created a great culture that supported collaboration and cross-functional team work....some of which still exist today.

Cons

The company has been sold through a "Merger of Equals" and much of the culture has been lost along with most if not all of the senior tenured employees. Benefits have gotten progressively worse and teams are quite disconnected and not on the same page.

Viewing 7 - 9 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.