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      First Cash

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      First Cash reviews

      3.7

      63% would recommend to a friend

      (275 total reviews)

      Rick Wessel

      73% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      275 reviews

      Reviews about "Compensation"

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      4.0
      Jun 23, 2014

      Become a pawn company again

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office culture is casual and friendly from the CEO down. You stay busy and things change everyday so there is a lot of variety. Pay was good, at least for me. There are a lot of people with over 10 years with the company which speaks highly of the culture.

      Cons

      Cash America needs to get back to being a pawn company and quit experimenting with fringe lending products like payday loan and auto title. One of the core values is to "bring honor to the team" but there is no honor in taking a desperate persons car away to pay a debt. The IT department is way understaffed. The yearly restructuring and culling of employees takes a huge toll on employee moral since almost any Friday could be your last.

      2.0
      Apr 29, 2014

      Overall Just Okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, every day is different, great customers

      Cons

      Upper management too focused on keeping their jobs instead of doing a good job.

      5.0
      Apr 25, 2014

      I will miss working here!!

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for this company for three years and deciding to leave was a really tough decision. Management is great, literally all the way to the top - I never had a manager or supervisor I didn't like, even the occasional visitors from corporate were very easy to talk to and genuinely care about how you are feeling as an employee. Also, for an entry level job, the pay structure is fantastic - you have to work with your team to reach 8 parameters and you are pretty much guaranteed a bonus (by the end of my run, I was earning $1000+ bonuses every month). Working in a pawn shop gives you so much experience for any other job you may want in the future - retail, customer service, human resources, finances, sales. Working for First Cash is truly an opportunity that you should definitely seize if you get a chance.

      Cons

      The biggest interior issue I saw was that First Cash has a habit of dangling promotions - they'll train you and tell you that you're moving up but then at the last minute they decide not to promote for some reason or another. You will also probably have some of the most difficult customer interactions you could ever anticipate, but that's just to be expected from working at a pawn shop

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