Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at First Cash?

63% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" ((in 36 reviews)); "commission can be good but if you're at a slow store don't expect much." ((in 35 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Great bonuses if you are in management" ((in 16 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 52 reviews)); "not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 28 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 17 reviews)); "Higher ups do not care about employees" ((in 13 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

First Cash reviews

3.7

63% would recommend to a friend

(275 total reviews)

Rick Wessel

73% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (275 reviews)

Ratings by demographic groups

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Reviews by job title

275 reviews

Reviews about "Compensation"

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4.0

Jul 24, 2013

Very fast paced and demanding on personnel with respect to CORE VALUES mostly allowing personal growth and development.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some extra bonuses, experience with the height of the industry growing fast

Cons

Working every Saturday and not being home with family at night, unrealistic lifting and standing conditions without consideration for special needs.

5.0

May 10, 2013

Cash America

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Big shop=200-300 dollar bonus Big Discounts on cheap prices = 30percent usually

Cons

none really any cons just stuff

3.0

Mar 18, 2013

My experience so far...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I was hired mid December of last year. Fellow employees are cool. I would have quit had it not been for them. I'd worked in a small pawn shop for many years prior.

Cons

Stress! Maybe it's just me, but I strive to do my best. Hard to do when you're trying to do five things at once. And although we have great customers, we also have our share of rude customers. I know that you can't please everyone, but some people seem to go out of their way to be nasty. My manager is great, and I'm always pleased when we work together. I started at a lower wage than the job warrants, and thats okay for now. But I am hoping that my hard work will pay off. We'll see. My hours are always different, sometimes 12 hour days but less than 40 hours per week. I do not like that.

Viewing 268 - 270 of 275 Reviews

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First Cash

First Cash reviews

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Reviews about "Compensation"

Very fast paced and demanding on personnel with respect to CORE VALUES mostly allowing personal growth and development.

Cash America

My experience so far...

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