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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,357 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Feb 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Short term investment if you need money.

Cons

I have been working for this company more than 5 years. I would not recommend any investment with First Citizens Bank. They are the worst performer on the market based on the customer and employee reviews, because all smart people have already left this company. Very poor management, toxic, politic based, cheep environment. Lots of lawsuits with the companies they acquire. They do not maintain quality employees and management only cares about their own bonus. HR does not exist and covers management wrong doing. During my career, I have been volunteering and working hard and doing a great job. I was never reworded, no promised bonuses. Their politics to keep people scared, instead of rewording for a good job. They changed my remote work from home status to work in the office and without any explanation. They were sending emails to all current employees and asking people on writing positive revues to cover up their chaos. I have been dismissed during taking medical leave on PTO and my PTO has never been paid. Overall, I would not recommend this job to a friend.

2.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

I can’t really think of any other than salary was good.

Cons

My previous employer was acquired by FCB and within a month I noticed a negative change in the trajectory. Incoming execs did not prioritize open door policy or process improvement, work load was raised and the teams became smaller because they found the smallest reasons to fire people. The overall culture was a 180 from CIT Rail and it was FCB that rolled out a Return To Office policy. I love going to the office but I was the only one there most days. It was all dependent on your manager and mine seemed to think it was a good idea for me to take a train downtown 3x a week instead of working 100% remotely like my entire team was allowed to do. I never received clean responses to some similar questions. It was dependent of your relationship with your boss essentially. Mine was a fan of me and I hope I never work with anyone like her in any capacity esp a manager. Communication within my team was not a priority for our boss, I felt like we were planets orbiting around the same sun, being her, and any type of collaborative efforts or communication regarding internal issues were not encouraged. Questions of any kind were frowned upon and worked against me so I felt restricted in expanding my skill.

2.0
Sep 24, 2023

Disappointing

Recommend
CEO approval
Business Outlook

Pros

Remote work and flexibility available.

Cons

Very archaic way of thinking - banking of 1990s rather than present day. There is a very down south way of thinking and how employees are treated. HR is virtually non-existent and very generic when do they decide to engage. There’s no trust - everyone is very much “everyone for themselves” and since they are still in the throes of integrating with another institution, there is constant shifts in staff, lots of layoffs and an overall sense of instability and the brown nosing from middle managers is nothing short of disgusting. The vibe feels toxic and unauthentic, promises either take forever to come to fruition to the point that you’re constantly feeling demotivated or do not materialize at all. Be careful who you trust, what you say and to whom. In many cases even your own manager cannot be trusted - they definitely know more than they are letting on to.

Viewing 4 - 6 of 1,357 Reviews

Glassdoor has 1,496 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.