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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,358 total reviews)
avatar

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Mar 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice branches. Money is no object to them. People don't matter though, just their image. The company as a whole is probably very good, but my experience at this particular branch was awful.

Cons

Very little direction or training from the moment I was hired yet I was expected to be perfect at all aspects of the position, at all times, with no support from my manager. There was blatant favoritism towards established employees that I could never overcome no matter how nice I was to them. Passive aggressive behavior, employees I supervised were allowed to ignore & disrespect me & receive no disciplinary action, but I would be written up for absolutely anything they could think of. This place was corrupt & friendship was the top priority, not work. Also, incredibly boring & lonely. No one to talk to except the 2 or 3 people in the branch that you had better really, really like or your days are numbered. Typical day was sitting in front of a computer for 8 hours, seeing maybe 5 customers all day, and being forced to make cold calls, which were completely useless and never discussed as part of the position in the interview or training process. If you can fake being fascinated by people's boring lives, be willing to sit on your butt all day being feeling lonely & not learning anything, and eat lunch with your co-workers rather than get out of the branch for some fresh air & exercise, this is the place for you.

2.0
Oct 26, 2015

SVP

Recommend
CEO approval
Business Outlook

Pros

They will leave you alone to do your job, which can turn out to be a negative.

Cons

Terrible leadership, unable to encourage, motivate or simply lead and worst of all, they are terrible communicators.

1.0
Sep 2, 2015
Recommend
CEO approval
Business Outlook

Pros

There are many great bank associates to work with. Most of them now have become disenfranchised and can not wait to retire. However, most of them will still help you with a clients needs.

Cons

As a Senior Financial Advisor this is a tough environment to work in and the compensation is by far the lowest in the industry. If you are fresh out of college this might be an opportunity to get you foot in the door until you get recruited by a company that appreciates your had work and pays you for it. This is a Mickey Mouse operation. They are way behind with technology and the paperwork is laughable. Compliance is taranicial and no mater how much information you give them, they always want more. If you have any other opportunity, take it. At this company, believe me they don't have your back and you are putting your U4 at risk working for this elementary wealth services company.

Viewing 25 - 27 of 1,358 Reviews

Glassdoor has 1,497 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.