First Horizon reviews

3.3

50% would recommend to a friend

(1,001 total reviews)

D. Bryan Jordan

65% approve of CEO

47% positive business outlook

First Horizon has an employee rating of 3.3 out of 5 stars, based on 1,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Horizon employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jan 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Average pay and decent PTO.

Cons

Management is completely out of touch in the contact center. Communication is bad. My manager in particular refused to lift a finger and was unsupportive. She knew a lot less than I did about business operations and was cold and unhelpful is most situations. You do not get ANY positive feedback. You receive criticism.

2.0
Sep 17, 2022

Needs a TD bank makeover

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO, Pay, Federal Holidays off

Cons

Some of the Supervisors and associates that have worked there for many many years are racially biased and will throw you under the bus in an instant. I think they feel that their job is threatened by someone that has a drive to success or perhaps makes more money than them because of experience. They make your job much more difficult than it should be, they think you are doing something wrong or committing fraud if you speak a language other than English. There is definitely racism or bias against folks that are neither white nor black. I would not recommend working there if you are Asian, Hispanic, or other minority other than black. You should wait to apply until TD takes over this bank and makes some much needed changes.

2.0
May 18, 2022

Lender

Recommend
CEO approval
Business Outlook

Pros

Great credit culture Very experienced bankers Ability to finance and structure complex transactions Good coworkers Iberiabank was an amazing bank Flexible during pandemic with opportunity to work from home

Cons

Outdated operating systems Terrible Treasury Management system Forcing everyone to return to office when the majority of the positions except retail can be done hybrid or remote. Springing mandatory return to office on employees right before school gets out. People have not had time to make arrangements for childcare. Another merger and system change will happen with the TD merger.

Viewing 19 - 21 of 1,001 Reviews

Glassdoor has 1,048 First Horizon reviews submitted anonymously by First Horizon employees. Read employee reviews and ratings on Glassdoor to decide if First Horizon is right for you.