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      FirstService Residential

      Engaged Employer

      FirstService Residential Customer Service Representative CSR reviews

      2.6

      95% would recommend to a friend

      (7 total reviews)
      avatar

      David Diestel

      95% approve of CEO

      95% positive business outlook

      Ratings by category

      4.1

      Culture & values

      4.1

      Diversity & inclusion

      3.2

      Work/Life balance

      3.2

      Senior management

      2.4

      Compensation and benefits

      2.4

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      4.0
      Jun 17, 2024

      Great company.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, great hours, supportive, a learn and grow environment.

      Cons

      Not enough training time for new employees to learn their role.

      avatar
      FirstService Residential Response
      2y
      Thank you for taking the time to share feedback on your experience with FirstService Residential. We appreciate it and will be sure to share it with the appropriate team members. Wishing you all the best in your future endeavors! -Emily, National Director of Talent Acquisition
      3.0
      Mar 12, 2024

      Csr

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible PTO and schedule for workers.

      Cons

      Back to back calls and short breaks.

      avatar
      FirstService Residential Response
      2y
      We appreciate the time you took to write us a thoughtful review. We're always looking for ways to improve, especially as we grow, so we genuinely appreciate your feedback. - Emily, National Director of Talent Acquisition
      1.0
      Nov 22, 2023

      Not great

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      working from home was nice

      Cons

      Mistreatment by HR and management, support is unreliable and often unresponsive, systems often freeze and crash, pay is not enough given how aggressive the callers are

      avatar
      FirstService Residential Response
      2y
      We regret that you had a negative employment experience and will use this feedback to identify areas in which we can improve. - Emily, National Director of Talent Acquisition
      Viewing 1 - 3 of 7 Reviews
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      FirstService Residential reviewsFirstService Residential Customer Service Representative (CSR) reviews

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