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FirstService Residential

Engaged Employer

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)
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David Diestel

75% approve of CEO

43% positive business outlook

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Reviews by job title

87 reviews
2.0
Oct 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Learned a lot. Made good friends.

Cons

They do not train their managers. I was an administrative assistant and they asked me to train my new managers. Then they fire them. All the time. Every week all the time giving everyone horrible anxiety. I would get emails all the time that someone else was gone. And not just managers. The accountants. The admins. The HR people. The anxiety of being randomly fired gave me panic attacks. I would wake up in a cold sweat. Even I had little training and was just thrown into the mix. Then I had SO much work it was unreal. My job should have been for two people. Managers would pile junk on my desk all the time. Thinking I had time to scan in 1000's of documents. Get's better. I was hired with the understanding I would move into management. Then when I asked about it I was told that I was an admin and admins don't go into management and basically how could I be so foolish. But please train the new managers since you know more than they do. WOW! So I left and went with another management company and am a manager. They don't fire people every other day and I feel better now. Then I found out after I left that I was the lowest paid in my department. Tho I had the most managers and the most work. UGH!

Viewing 73 - 75 of 87 Reviews

Glassdoor has 2,434 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.