Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Great benefits and keeps you updated on things happening in the company" ((in 127 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 111 reviews)); "Great Training" ((in 53 reviews)); "Work/life balance is good but the people are the BEST!" ((in 51 reviews)); "Great team and people to work with" ((in 49 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 120 reviews)); "Management is bad but can improve" ((in 105 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 53 reviews)); "Salary is low for the average" ((in 42 reviews)); "Poor leadership with no interest in employee development." ((in 36 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

87 reviews

1.0

Sep 20, 2015

Not a great place for life-time career opportunities

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Great benefits, lots of goodies and expos are the best

Cons

unethical and unresponsive corporate team, lack of proper management

5.0

Sep 2, 2015

Happy and looking to stay and grow!

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

They have different benefit levels. So many opportunities for growth, development, and education. The company headquarters are in Canada but there are job opportunities all over the United States.

Cons

This is a large national company and sometimes corporate may lose site of the people in the field. Working at a community, the management team does not receive the same days off as corporate because we look to the Board of Directors.

3.0

Dec 3, 2014

Interesting to Learn the industry

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

They have a training and development department and teach classes in the corporate offices. They post a calendar and you can choose what classes to take. Trainers are really great at their job and know how to convey information

Cons

Since you are usually working in a "onsite property location" you need to ask for that half day "off" to got o class. The manager of the site chooses to let you or not attend the classes you want. and although they are considered a work related "meeting" , some managers want you to discount it from your PTO or sick days. so you are at the mercy of the site manager, and if you like them or not.

Viewing 85 - 87 of 87 Reviews

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a great place for life-time career opportunities

Happy and looking to stay and grow!

Interesting to Learn the industry

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FirstService Residential reviews FAQs

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