Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 133 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 110 reviews)); "Work/life balance is good but the people are the BEST!" ((in 46 reviews)); "They give great training and development." ((in 46 reviews)); "Great company culture and core values" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 125 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 54 reviews)); "Salary is low for the average" ((in 45 reviews)); "Dismissive upper management." ((in 33 reviews)); "Long hours and demanding clients come with the territory." ((in 26 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

3.0

Jun 3, 2026

Friendly environment in a beautiful setting, but limited growth opportunities

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly environment in a beautiful setting

Cons

Further career development offered for all positions

FirstService Residential Response

Thank you for sharing your feedback. We're pleased to hear that you enjoyed the friendly environment and the communities we serve. We also appreciate your comments regarding career development. Supporting associate growth is important to us, and we offer a variety of training, learning, and development opportunities to help associates build their skills and advance their careers. If you need help locating those resources, please reach out to your local leadership team or HR representative to help point you in the right direction! We thank you for your contributions and wish you continued success! - Kaitlin Buccheri, Sr. Communications and Engagement Manager

5.0

Jan 23, 2026

Great Company

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Consistency, Set work scope, Perks, Connections.

Cons

Challenging, Time constricting, Heavy work load, Stressful.

FirstService Residential Response

1mo

We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Emily, Director of Talent Acquisition

4.0

Jan 22, 2026

Onsite Administrative Assistant

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Training Decent pay Benefits 401k

Cons

None so far nthing inconvenient

FirstService Residential Response

5mo

Thank you for your positive feedback and 4-star rating. We're glad you're enjoying our training and benefits in Hoffman Estates and look forward to your continued growth with FirstService Residential. - Rachel M. Eibl | Vice President, Human Resources

Viewing 1 - 3 of 87 Reviews

Jobs at FirstService Residential

On Call Receptionist (Evenings/Overnights)

Administrative Assistant

Administrative Assistant

Administrative Assistant

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FirstService Residential reviews FirstService Residential Customer Service/Administrative Support reviews

FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Friendly environment in a beautiful setting, but limited growth opportunities

Great Company

Onsite Administrative Assistant

Jobs at FirstService Residential

FirstService Residential reviews FAQs

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