Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 135 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 104 reviews)); "Work/life balance is good but the people are the BEST!" ((in 49 reviews)); "Great Training" ((in 47 reviews)); "Great work environment and people" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 57 reviews)); "Salary is low for the average" ((in 43 reviews)); "Dismissive upper management." ((in 32 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

5.0

Oct 27, 2016

administrative

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

good company to work for. very professional

Cons

none. very good comments.

4.0

Mar 10, 2016

Administrative Assistant

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Wonderful training. Open and inviting work environment. Help you grow and move up within the field. Truly invest in helping you be the best. When you make a mistake there is not berating just help you find a clear path to correction and give you pointers so it's not repeated. Reasonably understanding of traffic delays when commuting. Managers are very approachable. In general the overall staff is unbelievably friendly and supportive.

Cons

Health insurance is awful! It's a very intense job with new tasks added to your duties regularly. You never feel a sense of being done. For the amount of work you do and the responsibilities the pay rather low.

4.0

Nov 15, 2015

Receptionist

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Big Company. Pay. Good Hours.

Cons

Limited benefits. Lack of Communication with Corporate. Company is too big to handle small issues of a smaller caliber

Viewing 82 - 84 of 87 Reviews

Jobs at FirstService Residential

Administrative Assistant

Administrative Assistant

On Call Receptionist (Evenings/Overnights)

Administrative Assistant

Part Time Administrative Assistant

View all Customer Service/Administrative Support Jobs

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

administrative

Administrative Assistant

Receptionist

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