Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (122) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 124 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 101 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great coworkers to work with" ((in 38 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 127 reviews)); "Management is bad but can improve" ((in 105 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 54 reviews)); "No training and help from previous employees." ((in 46 reviews)); "Salary is low for the average" ((in 41 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

4.0

Feb 26, 2024

Great company

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good company policies

Cons

Not the best approachable corporate

FirstService Residential Response

Thank you so much for taking the time to complete a review. We are thrilled you're enjoying your time at FirstService Residential! - Emily, National Director of Talent Acquisition

4.0

Jan 20, 2024

Great entry level position

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Pros: * Great co-workers and managers * Good workload *Great position for students and entry-level

Cons

Cons: *Limited upward growth * Can be a bit slow if looking for faster faced environment

FirstService Residential Response

Thank you for taking a few minutes to share your positive experience with us! - Emily, National Director of Talent Acquisition

4.0

Dec 30, 2023

Great Company

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Room for advancement, lots of employees resources, good benefits

Cons

Bandies depend on where you are positioned

FirstService Residential Response

Thank you for taking a few minutes to share your positive experience with us! - Emily, National Director of Talent Acquisition

Viewing 22 - 24 of 87 Reviews

Jobs at FirstService Residential

Administrative Assistant

Administrative Assistant

Administrative Assistant

Administrative Assistant

Administrative Assistant

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

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Reviews by job title

Great company

Great entry level position

Great Company

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