employer cover photo
employer logo
employer logo

FirstService Residential

Engaged Employer

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)
avatar

David Diestel

75% approve of CEO

43% positive business outlook

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Reviews by job title

87 reviews
1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Nothing is real, do not trust anyone in the office and any words you heard whoever said.

Cons

My time at First Service Company left a sour taste in my mouth. From the get-go, it was clear that the company lacked a proper training program. There was no structured onboarding process, so new employees like me were left to figure things out on our own. It felt like we were expected to hit the ground running without any guidance, which was incredibly frustrating. What made things worse was the unrealistic expectations they placed on us. Despite our lack of training, we were expected to perform at the same level as experienced employees. Any mistakes were quickly met with criticism, even if they weren't entirely our fault. For example, I was once blamed for a machine malfunctioning, even though it was a technical issue beyond my control. The blame game was a common occurrence at First Service Company. Instead of taking responsibility for their own shortcomings, management would often shift the blame onto employees. It created a toxic work environment where trust was nonexistent, and morale was constantly low. To make matters even more unpleasant, there were instances of personal attacks on employees. Comments about appearance and hygiene were not uncommon, which made me feel incredibly uncomfortable and undervalued as an employee. Moreover, during my time at the company, I struggled to keep up with the workload due to the lack of proper training and guidance. As a new employee, I was not as familiar with the job as more experienced colleagues, which naturally affected my speed and efficiency. However, instead of providing support and understanding, the manager would warn me for "lacking a sense of urgency" whenever I didn't meet their expectations. Additionally, asking questions to clarify tasks or procedures was met with criticism, with the implication that I lacked the ability to resolve problems on my own. When it came time for me to leave the company, the termination process was handled in the most unprofessional manner imaginable. I was called into the office under the guise of a routine meeting while I was working on my daily tasks, only to be blindsided by the news of my termination. Despite being given a moment to collect my belongings, I was immediately asked to leave the premises, adding insult to injury. Overall, my experience at First Service Company was extremely disappointing. The lack of support, unrealistic expectations, blame culture, and unprofessional conduct made it a difficult place to work. I would caution anyone considering employment at this company to think twice before accepting a position.

avatar
FirstService Residential Response
2y
Thank you for the feedback. We are sorry to hear that your experience was less than positive as we strive to embody our culture of building great relationships. We appreciate your time and will use your comments to make positive changes. Take Care. - Emily, National Director of Talent Acquisition
1.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Do not believe any thing they tell and promise

Cons

My time at First Service Company left a sour taste in my mouth. From the get-go, it was clear that the company lacked a proper training program. There was no structured onboarding process, so new employees like me were left to figure things out on our own. It felt like we were expected to hit the ground running without any guidance, which was incredibly frustrating. What made things worse was the unrealistic expectations they placed on us. Despite our lack of training, we were expected to perform at the same level as experienced employees. Any mistakes were quickly met with criticism, even if they weren't entirely our fault. For example, I was once blamed for a machine malfunctioning, even though it was a technical issue beyond my control. The blame game was a common occurrence at First Service Company. Instead of taking responsibility for their own shortcomings, management would often shift the blame onto employees. It created a toxic work environment where trust was nonexistent, and morale was constantly low. To make matters even more unpleasant, there were instances of personal attacks on employees. Comments about appearance and hygiene were not uncommon, which made me feel incredibly uncomfortable and undervalued as an employee. Moreover, during my time at the company, I struggled to keep up with the workload due to the lack of proper training and guidance. As a new employee, I was not as familiar with the job as more experienced colleagues, which naturally affected my speed and efficiency. However, instead of providing support and understanding, the manager would warn me for "lacking a sense of urgency" whenever I didn't meet their expectations. Additionally, asking questions to clarify tasks or procedures was met with criticism, with the implication that I lacked the ability to resolve problems on my own. When it came time for me to leave the company, the termination process was handled in the most unprofessional manner imaginable. I was called into the office under the guise of a routine meeting while I was working on my daily tasks, only to be blindsided by the news of my termination. Despite being given a moment to collect my belongings, I was immediately asked to leave the premises, adding insult to injury. Overall, my experience at First Service Company was extremely disappointing. The lack of support, unrealistic expectations, blame culture, and unprofessional conduct made it a difficult place to work. I would caution anyone considering employment at this company to think twice before accepting a position.

3.0
Mar 2, 2024
Recommend
CEO approval
Business Outlook

Pros

9-5 office work most of the people are nice Get free food every now and then. Good entry level job

Cons

Work is pretty boring Competive pay is debatable You will be sort looked down upon in office Not really development and growth, more focus on small tasks

avatar
FirstService Residential Response
2y
We appreciate the time you took to write us a thoughtful review. We're always looking for ways to improve, especially as we grow, so we genuinely appreciate your feedback. - Emily, National Director of Talent Acquisition
Viewing 19 - 21 of 87 Reviews

Glassdoor has 2,435 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.