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Firstsource Solutions

Engaged Employer

Firstsource Solutions Director reviews

4.4

87% would recommend to a friend

(12 total reviews)
avatar

Ritesh Idnani

93% approve of CEO

62% positive business outlook

Reviews by job title

12 reviews
4.0
Jun 4, 2024

Expanding opportunities

Recommend
CEO approval
Business Outlook

Pros

Some of the smartest BPO/BPaaS talent in the industry.

Cons

Tight budgets and limited support forced you to wear many hats.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We greatly appreciate your recognition of the talent and expertise within our BPO/BPaaS teams. We pride ourselves on having some of the most skilled professionals in the industry, and it’s rewarding to know that this is acknowledged. We understand that tight budgets and limited support can sometimes necessitate employees taking on multiple roles. While this can be a challenge, we view it as an opportunity for our team members to expand their skill sets and demonstrate their versatility. We are continually assessing our resources and support systems to find ways to better balance these demands and ensure our employees have the tools and assistance they need to succeed.
3.0
Apr 11, 2024
Recommend
CEO approval
Business Outlook

Pros

WFH, Flexibility, WLB used to be better (not anymore), exposure to different industries

Cons

Pay below market standards, too many internal issues when working on tech

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback on the work-from-home options, flexibility, and exposure to various industries. It's important to us that our employees experience a positive work-life balance, and we recognize that improvements in this area are necessary. We are committed to reviewing our compensation structure to better align with market standards and addressing internal technical issues to enhance the overall employee experience.
4.0
Oct 18, 2023

Workplace

Recommend
CEO approval
Business Outlook

Pros

Remote work, friendly co-workers, full benefit offerings.

Cons

Often leads with cost cutting in mind compromising on long-term gains. Some leaders are stuck in past and can’t move forward. High-turn over in key leadership positions that often come in, cut cost for the win and leave the remaining employees stuck with the choices. Very low retirement match.

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Firstsource Solutions Response
2y
Thank you for taking the time to share your feedback. As we work to ensure that all employees feel well connected to the organization, even in a remote space, we are happy to hear your positive experience with your remote position, team, and organizational benefits. We hear your concern surrounding our business strategies and are committed to driving transformation for our clients without the compromise of an effective team structure or employee experience. Your feedback is important to us and will be taken into consideration where needed as we continue to transform our organization and practices. Thank you again for sharing your input.
Viewing 7 - 9 of 12 Reviews

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