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Firstsource Solutions

Engaged Employer

Expanding opportunities - Director Firstsource Solutions Employee Review

4.0
Jun 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Some of the smartest BPO/BPaaS talent in the industry.

Cons

Tight budgets and limited support forced you to wear many hats.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We greatly appreciate your recognition of the talent and expertise within our BPO/BPaaS teams. We pride ourselves on having some of the most skilled professionals in the industry, and it’s rewarding to know that this is acknowledged. We understand that tight budgets and limited support can sometimes necessitate employees taking on multiple roles. While this can be a challenge, we view it as an opportunity for our team members to expand their skill sets and demonstrate their versatility. We are continually assessing our resources and support systems to find ways to better balance these demands and ensure our employees have the tools and assistance they need to succeed.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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