Fiserv Customer Service Associate (EFT) reviews

It's no different than most call centers (it's my third call center job) high attrition rate, dealing with difficult people (not necessarily the company's fault) and as our specific department (Credit Card Services) continues to expand they aren't hiring enough agents leaving us with constant call flow which is just mentally draining. Also management seems perform some pretty shady things such: for example they give raises during a specific time period for all agents (2016 it was April) and they gave those raises just as they bumped up EVERY agents pay to 12 dollars an hour (and more if you were skill enhanced) so they essentially timed their annual pay raise period with this mandatory pay raise in order to avoid paying agents the raises they were due. It was great they bumped up everyone's pay but those agents who have been working there with tenure were screwed out of their raises.

Dealing with the customers over the phone. Although in customer service, the motto is customer is always right, but some of those people took it to the extreme. Pay for the company could be better based on the abuse you endure on the phone lines.