Fiserv Customer Service Associate (EFT) reviews

Pay scale is FAR LOWER than other business outfits doing the same or similar type of work. No pay raise in 2 years and even the it was less than 1.00. Little to no employee recognition. Bully bosses and very low employee morale across all business channels. Quality standards for work have increased with no employee support and very little guidance. Hasty new employee hires are bringing in folks who have no business in customer service. Many good employees are quitting at a high rate.

-The mid/upper management have a tenancy to gloss over their own mistakes. -Nepotism is rampant. -Employee satisfaction is frequently measured, but dis-satisfaction is never addressed fully. -There is more drama than a 7th grade cheer-leading squad. -Presentation/perceptions of others is often regarded more valuable than hard work/dedication. -Associates are expected to cross train on multiple platforms and receive NO benefit for their willingness to train (unprofessional/inept training department = no procedures etc.)