Is Fiserv a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Fiserv have rated their employer with 3.0 out of 5 stars in 30 Glassdoor reviews. This is an average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Fiserv .

Does Fiserv pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Fiserv with 3.1 out of 5 stars based on 30 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Fiserv.

What are the top reviewed jobs at Fiserv?

Software Engineer (300) , Senior Software Engineer (255) , Project Manager (241) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (139) , Specialist (120) , Product Manager (99) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 860 reviews)); "For the most part the people that you work with and for are really great people." ((in 557 reviews)); "benefits are good but medical is a bit expensive" ((in 507 reviews)); "Good pay They are very flexible and will work with you" ((in 370 reviews)); "work and culture is good" ((in 309 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 604 reviews)); "Bad managers at the time when I left the organization" ((in 246 reviews)); "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" ((in 236 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 230 reviews)); "Blames managers for poor upper management" ((in 166 reviews))

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Fiserv

Fiserv Customer Service Representative CSR reviews

3.0

89% would recommend to a friend

(30 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

77% positive business outlook

Ratings by category

4.2

Work/Life balance

3.1

Culture & values

3.1

Diversity & inclusion

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Customer Service Representative (CSR) employees have rated Fiserv with 3.0 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

30 reviews

5.0

Oct 25, 2023

Great Place to Work!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The whole vibe is very positive. Management works with you closely to assist in reaching your goals. I had a wonderful supervisor. Benefits start on day ONE of employment and they are good.

Cons

There were no cons regarding this job.

1.0

Oct 14, 2023

Proceed with caution

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits are really good there

Cons

You have no job security it's like a revolving door. There all about numbers.

1.0

Sep 3, 2023

Doesn't care for employees

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Solid pay at least half of rate of living in area. Decent amount of PTO/VTO

Cons

You're timed on everything and set up for failure unless you're willing to start up your computer before clocking in. Open floor plan means loud environment and customers can hear co workers speaking. Constantly surveiled. General low morale in the area leading to depressed workers. Given little time to eat because it takes at least 40% of your lunch to get to a place you're allowed to eat. Takes at least 40% of your break to get outside if you are a smoker.

Viewing 10 - 12 of 30 Reviews

Jobs at Fiserv

Client Support Specialist

Client Support Specialist

Direct Express Operations - Client Experience Specialist

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Fiserv

Fiserv Customer Service Representative CSR reviews

Ratings by category

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Great Place to Work!

Proceed with caution

Doesn't care for employees

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