Fiserv reviews

How much time do you have? The cons list is huge but I will do my best to summarize. 1) Let’s start with the mandatory edict handed out by FB today stating that all “Work from office” employees will need to report beginning 5/1/23. Prepare for the last wave of remaining tenured talent to exit en masse soon. FB tries to sell the whole collaborator thing and that this is what the clients want. The clients don’t care one bit about where someone works. Most clients remain hybrid or fully WFH and they just want their applications to work and issues addressed. 2) Mandatory badge swipes to enter and exit the office. Micromanagement to the nth degree. They sell it as a “security” feature. What happens when there is, God forbid, a fire, natural disaster or active shooter situations whrw people are desperately trying to get out of the office? Is the badge swipe count worth the potential blood on your hands there Frank?

There is risk of being siloed in a job. They have a lot of routine, but mission critical work that must be done daily. They have an easy time putting people in a job and forgetting about them because the work gets done. The risk, of course, is that it can stagnate your career. The mantra of top leadership is “my way or the highway”. If you make suggestions, they will be ignored, for the most part. Teams are micromanaged, so prepare to agree with anything they want and you will be okay (though frustrated). The culture is degrading… and fast. Fiserv once referred to employees as “associates” to encourage people to feel more as owners and contributors to overall company success. This has been abandoned by the First Data management that leads the company now. Staff are just cogs in a machine that can just as easily be replaced by other cogs in “go-forward” locations such as Berkeley Heights. Speaking of Berkeley Heights, the new flagship Fiserv campus, I really should come back to the firm’s “site strategy”. Essentially, the company wants its employees to commute and work directly from a Fiserv office instead of working remotely. This is leading to a large purge of remote staff as they were offered one of two choices - either relocate and work from an office OR train a replacement and leave. Many of these people worked remotely for decades or they DID work from an office that Fiserv closed during the pandemic. They have a deep knowledge of the complex products they support and the brain drain this year will be staggering from losing them. Know that if you choose to hire on at a go-forward location and are to be trained by a tenured departing remote employee, the day will come soon when you are the expert on whatever product and must provide resolution and answers. You will be expected to do this with scant training and likely no knowledgeable staff to assist or mentor. Fiserv raises are minimal and do not quite keep pace with inflation. If hired on, negotiate hard upfront for what your pay will be. Interview the company deeply to assure you will get the targeted experience you seek to further your career and view it as a temporary stopping spot. It simply is not the company one would want to stay long term. Good luck, dear reader!