Fiserv reviews

3.0

44% would recommend to a friend

(10,724 total reviews)
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Takis Georgakopoulos

Not enough data to show CEO approval

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,724 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
May 16, 2022

I hate it here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is good for my level of experience and job title. I like my direct team.

Cons

Where do I begin? If I can save one innocent soul from joining this company, then I’ve done my job. I joined last year and I regret it almost every day. Tracking Software: once I joined, tracking software called Sapience was installed on my laptop. It is marketed as a “productivity” application, but it is just used as a Big Brother spy app. The things it tracks are freaky, tracking down to the second the time that you spend on each website and app on your computer. The scary part is that all of this data is available to your manager, and I assume more senior level people to spy on you. It’s just uncomfortable. Upper Level Management: the CEO is just terrible. He has absolutely no regard for the employees’ well-being. Tone deaf emails are sent each week saying how much they care about us, but the C-Suite only cares about the stock price. Forced Return to Office: many employees were hired as remote employees. Before covid, there were several small offices, and during covid, these offices were closed and employees located at these offices were told that they could work remotely indefinitely. This past year, all remote employees (some of whom were remote by no fault of their own) were told that they must either relocate to their new “innovation center” in New Jersey or be fired. The hilarious part? The “innovation center” isn’t even finished being constructed. So for those who have already packed up their life and moved to NJ, they’re still remote until who knows when. For those who are already close to a “hub” location, they must go into office because badge swipes are recorded and reported. Vaccine Mandate?: the covid vaccine was mandated in order to return to office. Those who did not get the vaccine and could not get an exemption were let go from the company. Last week, an announcement came out that vaccines were no longer required for employees, so everyone who was fired back in December for not getting the vaccine were fired truly for no reason. They just needed more people gone to improve our bottom line number. I guess covid is over in management’s eyes! Brain Drain: because of the mass exodus and forced exits, so much knowledge is being lost. People who worked here 10+ years are leaving. People who worked here 6 months are leaving. It’s so hard to learn because everyone is too busy to train you. No Morale: the bottom line is that no one wants to actually work here. There is absolutely no culture. No one wants to be in the office because teams are scattered across the world, so sitting in a freezing cold office filled with fluorescent overhead lighting is pointless. There is no benefit to being in the office. With the current job market, please consider looking elsewhere. I wish I read these reviews before joining.

2.0
Apr 12, 2022

Used to be a great comapany

Recommend
CEO approval
Business Outlook

Pros

The people are amazing. The people in engineering roles as well as their direct managers are some of the best. Benefits were average.

Cons

The current CEO is ruining the company. Fiserv had a good culture before the First Data merger. Pretty much all Fiserv upper leadership was removed or left on their own and replaced by First Data leadership even though Fiserv "acquired" First Data. Mandatory return to office even for employees that were remote before the pandemic. The 401k match and the stock purchase plan match we all reduced. Stock price has not moved since he took over. May have even gone down a bit.

2.0
Mar 31, 2022
Recommend
CEO approval
Business Outlook

Pros

There is a mass exodus of talent in finance. That means a promotion is likely not too far away. The current cfo, an original Fiserv employee (before it acquired First Data), is a fantastic human being.

Cons

Culture. Pay. Lack of a talent pool (mass exodus, and the best people are leaving first). The CEO is simply not a good person. There is one investor who controls every decision we make. And right now that investor wants to prop our stock price up. So we are cutting expenses, not backfilling roles, and making short sighted decisions that will prevent long term growth.

Viewing 187 - 189 of 10,724 Reviews

Glassdoor has 11,803 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.