Fivestars reviews

3.9

70% would recommend to a friend

(267 total reviews)
avatar

Victor Ho

93% approve of CEO

66% positive business outlook

Fivestars has an employee rating of 3.9 out of 5 stars, based on 267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fivestars employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

267 reviews
1.0
Apr 24, 2017

Loyalty Consultant

Recommend
CEO approval
Business Outlook

Pros

Co-workers are great! Free lunch on Mondays and the health benefits, 401K, profit-sharing, ample time off and pet friendly office were all great!

Cons

If you're looking for an outside sales role look somewhere else Cool co workers but friendships were made through the same frustrations we had with the company from top down! Even though the benefits and time off was outstanding and definitely a way to reel me in, I am so sorry I moved for this job. Overmanaged and underled. Metrics based system where metrics took precedence over sales. This is not an exaggeration. Multiple new reps selling 150-200 percent of quota being questioned on why they missed the cold call quota by 5. Really? Let's use some common sense here. Other reps selling literally zero that were hitting metrics were praised for following "the process". A mandatory Monday call block where you would make 50 calls to make appts but if your team didn't set enough appts during the block you had to miss the appts you made that afternoon. Really? Let's use some common sense here. 7-10 meetings a week on improving the process. When can we actually focus our energy on selling? I remember one week we had a call block all day on a Monday and nobody had time to go out that day to work and the following Friday we had 4- 1 hr long meetings. Hmmm isn't that a 3 day sales week? Really? Let's use common sense here. No leadership! Micromanaging would be a compliment to this company. I heard one rep say this was NANO managing. Leads! What leads? They are all cold. All the "warm" leads go to the veteran reps which they basically take and close because they want to make sure someone can close them. They believe that once a rep closes 15 deals they are ready to get "warm" leads. Really? Let's use some common sense here- sales 101: a veteran rep should have a mix of cold and warm leads. They should have partnerships and referring relationships from the clients they have signed up over the last 2/3 years. Most organizations but no this because this would make sense spread all the "warm" leads evenly giving Everyone a chance to make more money and get better. Wouldn't this system make veteran reps lazy and weak and make new reps frustrated and lose confidence? Just a guess. Out of the 4 people I interviewed with 3 are gone! Out of the 7 people I started sales training with 6 are gone. 2 months into my job the sales director quit and 2 people on my team are gone. Is this a retention company? And the worst part about all of this is that everything and anything gets pushed underneath a rug like nothing is broken or wrong when in fact this is broken as a sales organization can be. Seriously I can go all day and night with countless examples of why not to work here but just trust me and move to the next job opening. Out of the last 30 reps they have hired which represents 3 months of onboarding over 24 are long gone.

2.0
Apr 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Free lunch at corporate a few days a week, free lunch Monday's at the satellite offices. Young fun people everywhere

Cons

Big culture shift happening, commission cuts, new quotas, focusing more on the app instead of the controls for the end user (which is the small business owner). Sell you on FiveStars culture, but beware once training is over, very little support for how to create your daily schedule. Also pushing for IPO so there is very little work life balance will expect you to be out 7 days a week and work about 60-70 hours a week. Very low industry pay

2.0
Apr 4, 2017

Sales

Recommend
CEO approval
Business Outlook

Pros

The culture is great, CEO is humble, catered food/paid lunches some days, and if you are getting your tasks done there is free time.

Cons

The company sells you on this Fivestars "dream" where everything is great and you can make endless money. The reality is that not many SMBs are receptive (long term) to the software. There's lots of competition charging much less, which the company typically pushes under a rug. You are micromanaged based on metrics (day by day/ month to month). This is a COLD sale, so lots of cold calling and cold product demos bc you're selling something that ppl don't want or think they need. The software doesn't have the best reputation in some cities. This is more of a job for someone fresh out of college who just wants to get their foot in the SAAS world. Not recommended for a career veteran since pay is below industry average.

Viewing 157 - 159 of 267 Reviews

Glassdoor has 296 Fivestars reviews submitted anonymously by Fivestars employees. Read employee reviews and ratings on Glassdoor to decide if Fivestars is right for you.