Flexential reviews

3.4

56% would recommend to a friend

(461 total reviews)

Ryan Mallory

40% approve of CEO

54% positive business outlook

Flexential has an employee rating of 3.4 out of 5 stars, based on 461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Flexential employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

461 reviews
2.0
Mar 28, 2015
Recommend
CEO approval
Business Outlook

Pros

My resume looks better, as I am a "jack of all trades, master of none" you get your hands on a lot of different things, so you at least experience new things.

Cons

Little room for growth, no continued education. This company is supposed to be about providing great customer service, except the employees who have the most customer interaction get payed the least. The TAC (technical assistance center) is pretty much responsible for the entire data center's day to day customer activities, not to mention they have to be the ones that save the day if the facility experiences a power outage or cooling failure. They also are the lowest of the low on the employee totem pole. Their job responsibilities are literally 3 pages long, and they get payed the wages of a Costco stock person.

2.0
Aug 27, 2020
Recommend
CEO approval
Business Outlook

Pros

BCBS Unlimited PTO (likely to end soon) Free snacks? If you eat enough, it almost makes up for lack of pay You get a lot of smoke blown up your...

Cons

The pay (As a tenured employee on the way out the door, I was barely making the dollar amount that new hires on the way in the door were making) Nepotism rampant Management lacking No upward movement or growth Everyone in the company but front-line staff workers get bonuses Advanced positions are locked to headquarters sites (Denver/Charlotte?)

avatar
Flexential Response
5y
Thank you so much for taking the time to post your thoughts and suggestions. I will share your ideas with management. We do value all our employees, especially those who have been with us for many years.
1.0
Aug 5, 2020

Misdirection and Mismanagement Define a Disasterous Merger

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Most individuals outside of senior management and sales want to make a positive difference - Lots of unique and interesting challenges allow for fast-paced learning - There is an unlimited PTO policy, and depending on the position working hours can be flexible - Customers are generally nice and collaborative

Cons

- Company was being driven towards a future that is not sustainable and senior leadership attempted to ignore major competitors. - Complete lack of clarity and vision for the future progress of the organization, led to different teams working towards opposite goals, or working the same problem. - Major staff attrition and high turnover led to under skilled employees put in compromised situations. - Company leadership actively attempted to hide or lie to staff about current status or events. - Company had no regard for employee wellness- Constantly cutting benefit programs and attempted to hide behind a yearly survey. Staff had actively spoken out about benefit reductions to deaf ears in senior leadership and HR. - Some sales regions held teams hostage with promises that cannot be delivered and a "just do it" attitude. This led to downstream teams constantly missing goals and deliverables. - Concerns and solutions voiced by staff commonly were not heard or are considered "impossible" without discussion. - Senior leadership was constantly buried in meetings and had no time to focus on bettering the organization. - No clear direction was given to staff members or managers, it was impossible to give an employee any input into their growth within the organization until 2 weeks before it goes into place. - Sometimes- verbal promises of salary increases didn't go into effect on time or were reneged. It was common for salary increases to only be said verbally and never be written down. - Merit increases have greatly decreased or completely stopped within the past 2 years. - Staff salaries are commonly well below the industry average for nearly every position, even in comparable markets. - Salaried staff were commonly overworked and were working 50-70 hours in a week. - Diversity and inclusion was not a important aspect of the company culture.

avatar
Flexential Response
5y
Thanks for sharing your feedback and for taking the time to post. We appreciate hearing from all our employees.
Viewing 34 - 36 of 461 Reviews

Glassdoor has 473 Flexential reviews submitted anonymously by Flexential employees. Read employee reviews and ratings on Glassdoor to decide if Flexential is right for you.