Moral sucks in all departments and has been declining. Everyone is looking to jump ship. Be prepared: This is turning into a call center. They only have 2 shifts, day and night, no overlap. They have 2 teams, front and back. Everyone is trying to move to the day fronts which means you work Sunday through Wednesday with shift times between 7 am and 8 pm. or you work 8 pm to 7 am. Be prepared to get a phone call as your shift is ending and to stay later than your expected leave time. Night shift, you either work Wednesday night though Sunday morning... Which means you work every weekend. The front half start Sunday night and work through Wednesday Night. This is the best schedule if you need weekend time off. Everyone has to work every weekend. This is far different than the company they bought out, we were looking to have employees work less weekends (one out of four). New hires, expect working the whole weekend on nights, current employees are looking to move to day or night fronts.
Most people got under a 2.5% raise across the department, that's not enough with inflation and rising costs of living. You cant give people low pay and not expect the employees to talk. This is a significant drop from previous years. We were promised pay raises to level the cost of living across the board in all locations. That disappeared after Flexential took over. They are well under the national and regional average on pay. The pay is low, I would expect at least another 20k for what I do and that can be found elsewhere.
Health insurance also went up and is now 1000/month for families. This is hurting all employees. All the benefits are bad, Everything is payed out of pocket and the company does not help you. They don't even match 1 to 1 on your 401k. Unlimited PTO is a thing, but they give you a hard time if you need to take a day off. We now have to pay for vision and dental out of our paycheck where it was covered by the company before. This company will make you broke at the end of the day.
As for the work:
They are making 2 different departments merge. They should remain two different departments. They do not do the same stuff. This means employees need to monitor 2 ticketing systems, have two phone queues, two monitoring systems, etc. One system requires research to do admin work for managed clients (Configuring the System, AD, SQL, IIS, Apache, NGINX, MySQL, PostgreSQL, Oracle). New client contracts will be reducing what we support. We will still have clients that require advanced support for the next few years until their contracts expire. The other system is just dumb work (A single ping failed which automatically creates a ticket when its working fine, Grant or Revoke Location Access, Turn up ports, The doorbell rang in a Distant City and someone wants in, BTW... Why is this a thing? Should it not just ring in that location?). So in the end, you have a ticket that requires real admin work and then you get yelled at if your not paying attention to the other system every 3 minutes. If you let a ticket sit, they will see and tell you that you didn't look at your grant access ticket. There are also a lot of employees that do not know how to manage systems actually doing system work now. This has been frustrating because now on top of everything else, you need to watch the chat window and help them. The company needs to provide everyone with 3-4 more monitors or stop being stupid.
TLDR: They suck at every choice they make. We are smarter than that.
