Foundever reviews

3.9

78% would recommend to a friend

(19,269 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
5.0
Oct 24, 2024

New Employee

Recommend
CEO approval
Business Outlook

Pros

Lovedddddd my trainers. They were informative knowledgeable respectful answer every question I had regarding employment / classes and what was expected during training.

Cons

I just started my journey with Foundever.

3.0
Oct 8, 2024
Recommend
CEO approval
Business Outlook

Pros

It's Monday through Friday and the training was good, once you hit the floor it's a different story

Cons

Everyone tells you something different, they have rate increases and don't let customers know after they put them in a price lock plan and you have to explain that to customers. They don't let you transfer the call to a supervisor at all even if you are being cussed out and screamed at, they tell you to tell them they will get a call back in 24 hours. They don't offer much help when you need it they expect you to find the answer on your own in their complicated system that is very difficult to navigate.

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Foundever Response
1y
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our training program. We understand the importance of clear communication and consistent support, especially when handling challenging customer situations. At Foundever, we are continuously working to improve our processes and resources to better assist our associates. We encourage our team members to share their ideas through tools like the MAX annual survey and the Idea Collector, helping us address pain points and make meaningful changes. Your input is valuable, and we will ensure it is shared with the relevant teams to guide future improvements. Jasmin at Foundever
3.0
Oct 8, 2024
Recommend
CEO approval
Business Outlook

Pros

The training part of it was easy and laid back

Cons

Was fired for absolutely no reason

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Foundever Response
1y
Thank you for sharing your review. If you would like to share more of your experience, please reach out to our HR department at na.hr@foundever.com. Foundever’s goal is to create your best moments by promoting our core principals of growth, wellbeing, belonging, and purpose. Thank-you for your review.
Viewing 640 - 642 of 19,269 Reviews

Glassdoor has 24,729 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.