6y
Dear Former Team member,
We are sorry that you were unhappy during your time with us. We appreciate your feedback, though we do wish to clarify a few points so that others reading your review will not be misinformed. Fox is unique because we are both a sales company and a service company. This dichotomy has occasionally lead to feelings of resentment from certain team members who feel "the other side" is getting all of the attention (service team feeling that sales is more favored and vice versa). This is something we are very aware of and put a great deal of energy into ensuring all team members feel valued.
We also have specific training programs for Sales, Technicians, and Office staff. We continuously work to improve these programs so that our team members feel confident in fulfilling their responsibilities.
Finally, it is true that we are a young company that cannot yet offer all of the employee benefits that more established companies can. However, as our customer base grows, so do our employee benefits. We constantly strive to uphold our company's core value of "Share the Profits."
We regret that we did not part ways on better terms. We wish you the best going forward, and hope that you find a career that is fulfilling to you.
Sincerely,
Michael Stokes, Chief Operating Officer
