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      Fragomen

      Engaged Employer

      Fragomen reviews

      3.4

      51% would recommend to a friend

      (2,192 total reviews)
      avatar

      Austin T. Fragomen

      62% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Fragomen has an employee rating of 3.4 out of 5 stars, based on 2,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fragomen employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.7 stars).

      Reviews by job title

      2K reviews
      4.0
      Apr 6, 2017

      Great people, good firm, okay culture, poor tech/processes.

      Assistant paralegal
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm going to caveat these positives by saying that they can and do vary WILDLY on a team-by-team basis. + Nice, supportive, interesting co-workers. + Lots of opportunities to learn about immigration, especially in the entry level roles, to see if it is something that interests you. + Mostly reasonable hours, decent flexibility with WFH once you reach a certain level - even as a paralegal, good PTO/sick time allotment + Benefits are mostly good - 401k matching and pre-tax transit benefits are great, health insurance is adequate. Other benefits that you would expect for a global firm of Fragomen's stature are lacking - for example, there's no readily available gym/fitness benefit. + Good location. + Internal mobility. + Strong focus on diversity in the firm, which is really valuable. + Good career opportunities.

      Cons

      - The biggest negative overall I would say is that things do vary wildly from team to team. Management styles, processes, people, everything depends on the team that you're on. There's a big focus on making sure that we're top of the field in immigration knowledge, which is good, however there doesn't appear to be focus on creating a consistent, transparent, accountable, and supportive firm culture, which is what holds the firm back from being a great employer. - Going off of that, senior management here values what the partners managing teams here think more than associates/junior staff. Seniority is certainly valuable, but when issues arise the concerns of associates and junior staff typically aren't taken as seriously as the perspective of the partner. If you're on a team where the partner is a bad manager or deflects blame rather than take accountability for the culture/processes/actions of their team, then the sh!t rolls downhill. - Partners and supervising attorneys do not appear to have any significant management training, nor does it appear to be recognized that management training (beyond HR basics - how to motivate/develop/coach people) would be really valuable. Maybe it exists in ways that I'm not seeing, but from my vantage point this is lacking. - The technology situation is ancient and abysmal. Truly. At a certain point typewriters would be more functional.

      avatar
      Fragomen Response
      9y
      We really appreciate the detailed feedback, on both the pro's and con's. Due to receiving similar feedback, and the results of our two recent Employee Engagement Surveys, we have identified the need to improve technology, to provide better training and development opportunities for managers, and to identify better forums for the Paralegals and Case Workers to express their invaluable opinions. Rest assured that steps are being taken on all three, the results of which we hope to be clear over the next 12 months. I'd certainly like to hear more from you on your thoughts, and reassure you that the steps to make improvements in these areas have begun. Feel free to contact me at gwhyld@fragomen.com (Gary Whyld - Head of Talent Acquisition)
      3.0
      Apr 5, 2017

      Good team environment but better training needed

      Assistant paralegal ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great to work with. Good team environment, including social activities. There is ample access to resources, templates, and samples. Compensation is pretty good.

      Cons

      The computer system is inefficient and often has issues. Training could be improved. Teams often need more people, especially during peak periods.

      avatar
      Fragomen Response
      9y
      Thank you for your feedback. We've invested heavily in technology over the past few years, and continue to do so under our new CIO. We're currently in the middle of developing and implementing our new Case Management System, and next up will be a new financial system and email system. But we're sorry you had frustrations in these areas during your time with us. As for the training, I am surprised by your comments. Fragomen's training program is well-known as providing the best place to learn in the immigration field, and we provide a plethora of training courses in all the following: - immigration training - legal strategy - case management training - client engagement training - management and compliance training - professional development training - online Microsoft courses So I'd love to hear more with regards to what we could do better here - gwhyld@fragomen.com (Gary Whyld, Director of Worldwide Talent Acquisition)
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      ReviewsFragomen reviews

      Glassdoor has 2,463 Fragomen reviews submitted anonymously by Fragomen employees. Read employee reviews and ratings on Glassdoor to decide if Fragomen is right for you.