Does Freshworks pay their employees well?

According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Freshworks. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Freshworks?

46% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freshworks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Freshworks?

Senior Software Engineer (164) , Software Engineer (161) , Product Specialist (96) , Lead Software Engineer (77) , Account Executive (75) , Customer Success Manager (67) , Account Manager (45) , Business Development Executive (42) , Business Development Manager (40) , Technical Account Manager (39) , Senior Account Executive (36) , Sales (31) , Technical Account Manager (TAM) (30) , Sales Development Representative (SDR) (27) , Manager (25)

What are the pros of working at Freshworks according to real employee reviews?

"Culture is good and office enviroment is good to go" ((in 416 reviews)); "Good work culture and it's great to balance with work and personal life." ((in 199 reviews)); "good work life balance and office." ((in 197 reviews)); "Great people trying to do their best" ((in 134 reviews)); "Free food and goodies" ((in 126 reviews))

What are the cons of working at Freshworks according to real employee reviews?

"When you stuck with bad manager try to move other team or else rating and all will be affected" ((in 66 reviews)); "Poor leadership and lack of vision" ((in 61 reviews)); "No Job Security and the culture has been depricated." ((in 35 reviews)); "Needs better middle management" ((in 12 reviews)); "favoritism and partiality is the major issue" ((in 11 reviews))

What are employees saying about Freshworks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freshworks layoffs and their outlook for job security at Freshworks in 2026.

What are the top reviewed Freshworks locations?

San Mateo , Denver , New York , San Bruno , San Francisco , Los Angeles , Madison , Bellevue , Raleigh , Austin , Dallas , Sacramento , Germantown , Fernandina Beach , Spring Hill , Boston , Hillsdale

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Freshworks

Freshworks reviews

3.3

46% would recommend to a friend

(3,064 total reviews)

Dennis Woodside

44% approve of CEO

42% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Culture & values

3.1

Career opportunities

2.6

Senior management

Freshworks has an employee rating of 3.3 out of 5 stars, based on 3,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freshworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jul 12, 2014

Proud to be a part of Freshdesk.

Product developer

Recommend

CEO approval

Business Outlook

Pros

Everything about the company is a Pro. :) 1. You can do everything you want. Lot of opportunities for learning. 2. You can be a part of positive change that affects a community. 3. You can learn end to end development, operations, sales and support. 4. There is no internal politics, process. 5. Wonderful culture. Everyone treated equally. Freshdesk makes me feel proud and happy every minute from the day I joined.

Cons

When submitting I have got the following error message in glass door. Please fix the following errors: You must enter at least 5 words for Cons. That's why I have filled this section. ;)

5.0

Apr 24, 2014

Good place to work for a long term

Qa engineer

Recommend

CEO approval

Business Outlook

Pros

Very good work and life balance in the company.

Cons

Senior management should be more keen in providing new technology and welfare activities.

4.0

Mar 17, 2014

Amazing work culture

Product developer

Recommend

CEO approval

Business Outlook

Pros

You get to do everything in freshdesk and you are not focussed to do similar tasks. You have a joyous ambience that makes you work as well as have fun

Cons

It would be great if there were more foosball tables :D

Viewing 3058 - 3060 of 3,064 Reviews

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Jobs at Freshworks

Customer Success Manager

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United States

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HR Operations Manager

Principal AI Solutions Engineer