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Freshworks

Engaged Employer

Freshworks reviews

3.3

46% would recommend to a friend

(3,062 total reviews)
avatar

Dennis Woodside

44% approve of CEO

42% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Culture & values

3.1

Career opportunities

2.6

Senior management

Freshworks has an employee rating of 3.3 out of 5 stars, based on 3,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freshworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

3K reviews
3.0
Jun 28, 2026

Great learning experience, but organizational stability needs improvement

Business analyst
Recommend
CEO approval
Business Outlook

Pros

Freshworks is a great place to build your career, especially in SaaS and customer-focused products. The company offers talented colleagues, opportunities to work with modern technologies, and exposure to cross-functional teams. Employees are encouraged to take ownership, and there is a culture of continuous learning. The work-life balance and employee benefits are generally good compared to many product companies.

Cons

Over the past few years, frequent leadership changes across different business functions have resulted in shifts in priorities and strategic direction. These changes have sometimes led to organizational restructures, changes in team responsibilities, and workforce reductions. While adapting to market conditions is understandable, repeated strategic shifts can create uncertainty for employees and make long-term planning challenging.

Viewing 19 - 21 of 3,062 Reviews
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Glassdoor has 3,196 Freshworks reviews submitted anonymously by Freshworks employees. Read employee reviews and ratings on Glassdoor to decide if Freshworks is right for you.