Does Freshworks pay their employees well?

According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Freshworks. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Freshworks?

46% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freshworks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Freshworks?

Senior Software Engineer (164) , Software Engineer (162) , Product Specialist (96) , Lead Software Engineer (77) , Account Executive (76) , Customer Success Manager (67) , Account Manager (45) , Business Development Executive (42) , Business Development Manager (40) , Technical Account Manager (39) , Senior Account Executive (36) , Sales (31) , Technical Account Manager (TAM) (30) , Sales Development Representative (SDR) (27) , Solutions Engineer (26)

What are the pros of working at Freshworks according to real employee reviews?

"Culture is good and office enviroment is good to go" ((in 431 reviews)); "good work life balance and office." ((in 199 reviews)); "Good work culture and it's great to balance with work and personal life." ((in 196 reviews)); "Great People in office who are there to help" ((in 132 reviews)); "Free food and goodies" ((in 122 reviews))

What are the cons of working at Freshworks according to real employee reviews?

"When you stuck with bad manager try to move other team or else rating and all will be affected" ((in 67 reviews)); "Poor leadership and confusing messaging" ((in 63 reviews)); "No Job Security and the culture has been depricated." ((in 36 reviews)); "favoritism and partiality is the major issue" ((in 12 reviews)); "Needs better middle management" ((in 11 reviews))

What are employees saying about Freshworks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freshworks layoffs and their outlook for job security at Freshworks in 2026.

What are the top reviewed Freshworks locations?

San Mateo , Denver , New York , San Bruno , San Francisco , Los Angeles , Madison , Bellevue , Raleigh , Austin , Dallas , Sacramento , Germantown , Fernandina Beach , Spring Hill , Boston , Hillsdale

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Freshworks

Freshworks reviews

3.3

46% would recommend to a friend

(3,067 total reviews)

Dennis Woodside

44% approve of CEO

42% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Culture & values

3.1

Career opportunities

2.6

Senior management

Freshworks has an employee rating of 3.3 out of 5 stars, based on 3,067 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freshworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jan 12, 2026

RUN!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing. Seriously...NOTHING. Most toxic place ever.

Cons

MGMT are a bunch of clowns and disorganized, have no real future. Everyone is miserable and wants to leave. The Chief People Officer is probably the worst of them all...doesn't care about people.

2.0

Nov 1, 2022

Lots of things to fix

Business development and operations manager

Recommend

CEO approval

Business Outlook

Pros

Great product, good people, 2 great but separate cultures (India and NA/EU), and lots of potential

Cons

Folks in a global capacity have an impossible job given the time zone challenges, inside sales is all in India making it hard to be successful calling in to NA and Europe, and sales leadership needs a complete change at the top

2.0

Mar 28, 2022

High churn

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Refresh days, unlimited PTO, some team members are very supportive, remote work opportunity

Cons

Poor leadership in Cx department, Client churn is very high, clients mainly in SmB and MM not many large clients, support from product team is nil, variable pay structure is a joke They make it impossible for you to get full variable pay, no growth opportunity within Cx team. If you want to move to a different role within organization they do not allow that

Viewing 25 - 27 of 3,067 Reviews

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Jobs at Freshworks

Customer Success Manager

Senior Manager, Pricing Strategy & Analytics

Principal AI Solutions Engineer

Strategic Customer Success Manager

SI Partner Manager, North America