Is Frontier a good company to work for as a Network Operations Assistant?

Network Operations Assistant professionals working at Frontier have rated their employer with 2.6 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Network Operations Assistant Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Network Operations Assistant interview questions at Frontier .

Does Frontier pay Network Operations Assistant employees well?

Network Operations Assistant professionals rate their compensation and benefits at Frontier with 2.8 out of 5 stars based on 79 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Network Operations Assistant salaries at Frontier.

How happy are Network Operations Assistant professionals working at Frontier?

44% of Network Operations Assistant employees at Frontier would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Network Operations Assistant professionals have also rated Frontier with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 1.7 rating for culture and values and 2.2 rating for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 274 reviews)); "Good Benefits and vacation accrual" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 150 reviews)); "company offers a good salary" ((in 42 reviews)); "Family work environment, great training, work from home opportunities, equal opportunity employer." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad upper management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

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Frontier

Frontier Network Operations Assistant reviews

2.6

44% would recommend to a friend

(79 total reviews)

Nick Jeffery

52% approve of CEO

60% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.2

Career opportunities

1.7

Culture & values

1.6

Senior management

Network Operations Assistant employees have rated Frontier with 2.6 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Network Operations Assistant professionals have an average working experience there. Frontier is rated 27% below average by Network Operations Assistant professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

79 reviews

3.0

Mar 19, 2014

Frontier Communications Network Engineer, Charleston, WV

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Work hours are M-F 8:00AM to 5:00PM with some overtime. Compensation for job is negotiated by union contracts which helps to keep benefits and pay higher than other locations Frontier operates. Upper management has preconceived notions and does not change opinions regardless of proof provided in the errors of decisions.

Cons

The company would like to use as much contractors as possible. The company seems to eye the dollars they can get on a contract today more than contracts over time (3 year or 5 year customer contracts).

4.0

Mar 25, 2013

Frontier Communications is a great place to work the only negative I have it lack of direction sometimes and training.

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Great culture within the work place. Managers/supervisors are very helpful with any questions or concerns as well as understanding when scheduling PTO, family emergencies, etc. Plenty of opportunities to improve yourself within the company. Great benefits and pay.

Cons

Lack of direction relating to what exactly is required out of a task. Tasks are often assigned regardless if you are exactly qualified for it or not leading to confusion and errors. Completing your tasks is often done in a trial by error or learn from your mistakes approach. PTO is set up in a use it or loose it fashion.

3.0

Dec 31, 2012

moving sideways

Senior network engineer

Recommend

CEO approval

Business Outlook

Pros

There is so many great things going on. There are so many opportunities to create an awesome company.

Cons

Organizational structure is counter productive. Communication is poor and cooperation is sketchy at best.

Viewing 73 - 75 of 79 Reviews

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Frontier

Frontier Network Operations Assistant reviews

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Frontier Communications Network Engineer, Charleston, WV

Frontier Communications is a great place to work the only negative I have it lack of direction sometimes and training.

moving sideways

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