Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 274 reviews)); "Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 257 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 42 reviews)); "Flexible and able to Work from home" ((in 30 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad upper management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 55 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Oct 14, 2012

Disrespectful Management

Dispatch clerk

Recommend

CEO approval

Business Outlook

Pros

Other employees were absolutely amazing.

Cons

Lack of accountability from management. Too much focus on sales. Archaic systems.

3.0

Aug 28, 2012

Call Center, Sales

Sales representative

Recommend

CEO approval

Business Outlook

Pros

The pay is good. The Everett, WA. call center has a beautiful building and well kept campus. Eight weeks of paid training.

Cons

This is a call center sales position where customers call in with billing questions and it is the reps. responsibility to try to sell on EVERY call - even if the person calling is irate.

2.0

Jul 30, 2012

Shady and Non-communication

Universal sales representative

Recommend

CEO approval

Business Outlook

Pros

Fellow employees are great to learn and work with.

Cons

They say "customer first" what they mean is "sell sell sell" to old ladies who can't afford the services and at any cost. It's a two faced company that says they care about their employees and customers when they'll strip you of your dignity and last dime. "Union" environment where the union sits back and watches and just takes your dues.

Viewing 307 - 309 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Disrespectful Management

Call Center, Sales

Shady and Non-communication

Top companies for "Compensation and Benefits" near you

Jobs at Frontier