Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 274 reviews)); "Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 257 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 42 reviews)); "Flexible and able to Work from home" ((in 30 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad upper management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 55 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Jul 24, 2012

A cash strapped company heading in the wrong direction

Circuit engineer

Recommend

CEO approval

Business Outlook

Pros

Enjoyed my actual work I was given during my time at Frontier.

Cons

Poor pay, too cheap to put the basics (napkins, coffee) in the break rooms but worst overall a flawed vision put forth by the CEO that will only result in ultimate bankruptcy if unchanged.

2.0

Jun 27, 2012

The company is Not Customer or Employee focused

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

The starting salary was ok

Cons

The customer always have billing issues with promotional price expiring prematurely. When there were rumors of management were going to downsized the Door to Door Sales Team from day one. When the finally did eliminate the department, they kept the team waiting for our last paycheck and they screwed up COBRA benefits. It took me almost two months to get my two months of my health insurance reinstated.

2.0

May 9, 2011

Pressure and negative attitudes and conditions. No positive feedback at all

Consumer sales inbound call center

Recommend

CEO approval

Business Outlook

Pros

pay was very good $22 per hour, benefits excellent.

Cons

A call center is a hard environment to work in the first place but, Frontier made it worse by pushing sales, sales, sales, no matter what the customer called in for. NO matter how good your on time record is, or if you meet your monthly quota, You will be fired if you do not make a sales pitch on every call.

Viewing 310 - 312 of 2,502 Reviews

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Jobs at Frontier

Fiber Network Field Technician

Fiber Network Field Technician

Manager, Multifamily Bulk Customer Success Team

Remote

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Bulk Customer Success Manager

Bulk Customer Success Manager

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Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A cash strapped company heading in the wrong direction

The company is Not Customer or Employee focused

Pressure and negative attitudes and conditions. No positive feedback at all

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Jobs at Frontier